Shipping & Returns
Shipping and Returns
Our embroidery designs are downloadable files that are available after payment has been approved.
Due to the electronic nature of our files, we do not give refunds or exchanges. An exception to our no refund policy would be if a design was purchased in error and is refundable only if the file has not been downloaded. Our website monitors download activity, so we are able to confirm digital delivery of our files.
We do understand that electronic malfunctions can happen. If you have any problems with your files, please contact us so we may work on a solution.