Privacy Policy

Terms and Conditions


A: The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. EmbroidDesigns encrypts information using secure socket layer technology (SSL).

Type of Information We Collect?

A: We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment status, comments, feedback, product reviews, recommendations, and personal profile (if provided)

How do we collect information?

A: When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect information?

A: We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;
  • To provide our Users with ongoing customer assistance and technical support;
  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information?

Our company is hosted on the Shoppe Pro platform. Shoppe Pro provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shoppe Pro’s data storage, databases and the general applications. Your data is on secure servers behind a firewall.

Why we would contact you?

A: We may contact you to notify you regarding your account, to troubleshoot problems with your account or order, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

Withdrawing Consent

A: Where you have provided your consent, you have the right to withdraw your consent. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings.

Payment Methods

A: EmbroidDesigns uses PayPal as our payment gateway. Credit cards and/or your paypal account can be used. See PayPal’s privacy policies on how they handle your information. We do not store any of you credit card or PayPal information on our servers.

Shipping & Returns

A: Our designs are delivered by digital download. A confirmation email will be sent at the time payment is received with a download link and will be available in your account area if you choose to create an account. We also offer guest checkout. When payment does not arrive immediately (e.g. offline payment or echeck) your order will not appear in your account or receive the download email link until the payment clears.

The download link is valid for a specified number of downloads (at present 100). If you need your purchased files after the download limit has been reached, contact us.

Return & Exchanges

A: If your product has been downloaded, we do not accept returns or exchanges. Should you experiences any problems with the files, please contact us. Electronics are great, but problems can occur.

Questions and your contact information

A: If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Newsletter subscribers can use the unsubscribe link if preferable.